Returns and Refunds

CORONAVIRUS – SERVICE UPDATE

To avoid any non-essential journeys and ensure the safety of our colleagues and customers, we have extended our returns policy and made changes to the items you can return in-store.

Please see below for more information.

Aftersales

We hope you’re delighted with your purchase, but if you’re not completely satisfied there are lots of ways we can help.

Start by visiting our website. Here, you can access frequently asked questions about your product, receive set-up advice, download a manual and much more.

Returns

To avoid any non-essential journeys, we have extended our returns policy. Purchases made between 1st March 2020 and 15th July 2020 can be returned on or before 15th August 2020. For purchases made on or after 15th July 2020, our standard T&Cs apply.

In line with our returns policy, any products you return will need to be unopened, unused and in their original packaging, with proof of purchase.

When returning an item, make sure you have proof of purchase, such as your store receipt or confirmation email. The item (and any free items that came with the product) will also need to be:

• unused (with any tags still attached) • in original packaging • in a resaleable condition

Refunds will be processed by the original payment method. If you paid on card, it can take up to 7 days to appear back in your account. PayPal refunds can take up to 30 days.

Please note, for the safety of our customers and colleagues, we’re currently unable to accept larger 2-man items in-store. You can arrange for collections of large items, however these are subject to delays:

Collections for items delivered after 1 March 2020: Have your order number handy if…

  1. You purchased your order after 1 March 2020
  2. Your order was originally delivered (not picked up from a store)
  3. You’re returning your ‘whole’ order (all items on this order)
  4. You’re returning your item/s for a full refund (not exchanging for another product)

Exchanges

To avoid any non-essential journeys, we have extended our exchange policy. Purchases made between 1st March 2020 and 15th July 2020 can be returned on or before 15th August 2020. For purchases made on or after 15th July 2020, our standard T&Cs apply. In line with our returns policy, these products will need to be unopened, unused and in their original packaging, with proof of purchase.

Exchanges are dependent on current stock levels. If we’re unable to offer an exchange, we can process a refund via the original payment method.

If you paid on card, refunds can take up to 7 days to appear back in your account. PayPal refunds can take up to 30 days.

Faulty items

First, we recommend you check our support site to see if we can solve your issue and save you the trouble of returning your item.

If you do need to return a faulty item, you can bring it in to any open Resk store, or Resk store within a Sainsbury’s, and we’ll process it in accordance with our refund policy.

We’re currently unable to accept larger 2-man items in-store. You can arrange for collections of large items, however these are subject to delays:

Collections for items delivered after 1 March 2020: Have your order number handy if…

  1. You purchased your order after 1 March 2020
  2. Your order was originally delivered (not picked up from a store)
  3. You’re returning your ‘whole’ order (all items on this order)
  4. You’re returning your item/s for a full refund (not exchanging for another product)

Repairs

If something goes wrong with your product, we may be able to have it repaired or arrange a spare part. And depending on the product, repairs can often take place in your home and save you the trouble of returning your item. Sometimes, calling the aftersales helpline can lead to resolving the issue without the need for a repair