Delivery Information

CORONAVIRUS – SERVICE UPDATE

Following guidelines, we have now opened a number of our stores. Please follow official guidelines for your local area, and wear a face covering when shopping in our stores in England and Scotland. Thank you for helping us keep our customers and colleagues safe.

The RESK website is open as usual and still offering fast delivery. For items available with same day Fast Track delivery, you can choose from three delivery slots – 7am-1pm, 2pm-6pm, 7pm-11pm. To protect our customers and colleagues, orders will be delivered to your doorstep, and left in a safe and sensible location.

Delivery of larger items (things that need two people to get it to you, like sofas and beds) is also now available, allowing us to deliver to your room of choice where it’s safe to do so. Our friendly drivers will contact you on the day, to discuss delivering your order. If you are self-isolating, please make us aware so we can rearrange your delivery date.

Stay in

For items available with same day Fast Track delivery, you can choose from three delivery slots – 7am-1pm, 2pm-6pm, 7pm-11pm.

Pop out

Place your order online.

Happy shopping!

FAQs

COVID-19: ARE THERE IMPACTS TO DELIVERIES?

For the safety of our customers and colleagues, we are still offering home delivery for many of our items, which will be delivered to your doorstep in a safe and sensible location. We are also able to deliver large items to your room of choice where it’s safe to do so. Our friendly drivers will contact you on the day, to discuss delivering your order. If you are self-isolating, please make us aware so we can rearrange your delivery date.

COVID-19: WHY CAN’T I GET A FASTER DELIVERY SLOT?

We’re currently experiencing high demand across a number of categories. As a result, we have fewer delivery slots available. We’re working hard across all sites to help customers get what they need at this time.

COVID-19: WHY CAN I NOT BUY SOME LARGER ITEMS ON RESK?

For the safety of our customers and colleagues, we’ve temporarily reduced the products we can offer for home delivery. We still have lots of products available for doorstep delivery, and they’ll be left in a safe and sensible location.

To check the product you want is available, just add your location into the check stock box, on the product details page.

COVID-19: CAN I STILL ORDER ONLINE?

Absolutely, you can continue to shop online as normal. When you’re ready to checkout, follow the instructions to choose our home delivery option or pick up at your nearest available collection point. If you are coming into store to collect, please note that for the safety of our customers and colleagues we are limiting the number of customers allowed in at any one time. You therefore may need to queue before entering to collect your RESK order.

And remember – you can always contact us

DO YOU USE 2 MAN DELIVERY FOR LARGE ITEMS?

Yes. For the safety of our customers and colleagues, we use our 2-man delivery service for larger items like sofas. Our friendly drivers will contact you on the day, to discuss delivering your order safely. If you are self-isolating, please make us aware so we can rearrange your delivery date. Our recycling service is still unavailable, so we’re unable to take away any old appliances or mattresses at this time.

*Please note prices may change but you’ll be able to see any delivery charges before you pay at the checkout.

HOW DOES FAST TRACK DELIVERY WORK?

For the safety of our customers and colleagues, we have temporarily reduced the items we are offering with home delivery.

Certain items will still be available for doorstep delivery, and will be left in a safe and sensible location.

For items available with same day Fast Track delivery, can choose from three delivery slots – 7am-1pm, 2pm-6pm, 7pm-11pm.

HOW DOES CLICK & COLLECT WORK?

Pay online, collect in-store

• You pay up-front when you check out online, just like a regular Click & Collect service (or often we’ll be able to go one better and you can get it that same day).

• When you place your order, you’ll be advised which store you can collect your order from.

• You’ll receive a text or email with your collection reference, which you’ll need to have when you collect your order.

• We’ll hold your item for 7 days and you can extend this for another 7 days (just go to Your Account).

• For the safety of our customers and colleagues, you will need to follow the social distancing recommendations and may need to queue before entering the supermarket.

CAN I RESERVE AND PAY IN-STORE?

If your chosen items are available to collect from a location near you, go to My Trolley and click Continue with Collection. You’ll then get an option to either pay now or pay in-store.

If you pay now, you can enjoy Fast Track Collection and collect straight from our dedicated Fast Track Counter.

CAN I SEE ALL YOUR DELIVERY OPTIONS?

For small things

…This includes anything that can be carried by 1 person, like a toaster. Information on how your item will be delivered will appear on the product page.

WHEN CAN I GET IT?COSTIMPORTANT INFO
Fast Track same day delivery*Order by 6pm and we’ll deliver by 11pm.
We deliver 7 days a week.
from £3.95You get a choice of 3 delivery slots (7am-1pm, 2pm-6pm, 7pm-11pm).
Standard deliveryOrder by 8pm for next day delivery.
We deliver Mon-Sat.
from £3.95We deliver via trusted couriers.
Tu clothing deliveryOrder by 2pm on Mon-Fri for next day delivery.

Orders placed from 2pm Fri to 2pm Sunday will be delivered Monday.
from £3.95We deliver via trusted couriers.

Subject to availability. Exceptional demand may restrict Fast Track Same Day Delivery availability. 90% UK coverage.

For large items

… This includes anything that must be carried by more than 1 person, like a sofa. Our friendly drivers will contact you on the day, to discuss delivering your order safely. If you are self-isolating, please make us aware so we can rearrange your delivery date.

COSTBUY BEFOREDELIVERY SLOT
Next day deliveryfrom £14.958pm7am – 6pm
Next day delivery with timeslotfrom £24.998pmChoice of 5 delivery slots:
7am – 11am
10am – 2pm
12 noon – 4pm
2pm – 6pm
5pm – 9pm
Standard delivery*from £6.957am – 6pm
Standard delivery with timeslotfrom £12.95Choice of 5 delivery slots:
7am – 11am
10am – 2pm
12 noon – 4pm
2pm – 6pm
5pm – 9pm

*Please note prices may change but you’ll be able to see any delivery charges before you pay at the checkout.


Large kitchen appliances

Our friendly drivers will contact you on the day, to discuss delivering your order safely. If you are self-isolating, please make us aware so we can rearrange your delivery date.

COSTBUY BEFOREDELIVERY SLOT
Next day deliveryfrom £8.958pm7am – 6pm
Next day delivery with timeslotfrom £24.998pmChoice of 5 delivery slots:
7am – 11am
10am – 2pm
12 noon – 4pm
2pm – 6pm
5pm – 9pm
Standard delivery*It’s free!
Yippee!
7am – 6pm
Standard delivery with timeslotfrom £12.95Choice of 5 delivery slots:
7am – 11am
10am – 2pm
12 noon – 4pm
2pm – 6pm
5pm – 9pm

*Please note prices may change but you’ll be able to see any delivery charges before you pay at the checkout.

WHAT IF I’M NOT IN FOR A HOME DELIVERY?

Get in touch if you need to rearrange your delivery.

We may not always be able to leave an order in a safe place or with a neighbour. A signature may be needed for high value orders or those delivered via our delivery partners.

WHAT IF I ORDER BOTH LARGE AND SMALL ITEMS?

The quickest way to get them to you is with separate deliveries. (Don’t worry – you only have to pay the one delivery charge.) Just check your order confirmation email for more info.

WHERE DO YOU DELIVER?

We deliver across mainland UK and Northern Ireland. For smaller items we can also deliver to the Scottish Islands, Isles of Scilly and the Isle of Man. Where goods are delivered directly by our suppliers we do not always have access to current stock levels and delivery restrictions may apply to Northern Ireland and Scottish Highlands. To find out if we come to your area, just enter your postcode on the page of the item that you want to buy.

Unfortunately, we don’t currently deliver abroad… but you never know what might happen in future